Terms and Conditions

Effective from 29 July 2026

This English translation is provided for convenience. If it differs from the Czech version, the Czech version prevails.

1. Introductory Provisions

These Terms and Conditions govern the mutual rights and obligations between PROTECH PRODUCTION, s.r.o., with its registered office at Bezová 1658/1, 147 00 Prague 4, Company ID: 25750178, VAT ID: CZ25750178, Czech Data Box ID: 4i7ve27, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 66840 (the “Provider”), and the customer ordering production and event services (the “Customer”).

The Customer may be a legal entity, a self-employed individual or a private individual acting outside the scope of their business or profession (a “Consumer”). Where the Customer is a Consumer, the applicable consumer-protection legislation applies in addition to these Terms; the Consumer’s statutory rights are not limited by these Terms.

These Terms become part of a specific agreement where they are referenced by a quotation, order or agreement and the Customer had an opportunity to review them before entering into the agreement. Any differing provisions in a quotation or agreement accepted in writing take precedence.

2. Orders and Formation of the Agreement

An enquiry sent by email or made by telephone is a non-binding invitation to discuss the delivery of an event and does not, by itself, create a contractual relationship or an obligation to pay. A contractual relationship is formed when the Provider’s quotation is accepted in writing, an order is confirmed in writing or a separate agreement is signed. The quotation or agreement will specify, in particular, the scope of services, date, location and price.

3. Price and Payment Terms

The price is set out in an individual quotation based on the Customer’s requirements. The quotation will state whether VAT is included and which costs or services are covered. The Provider may require a reasonable advance payment before preparations begin. The amount of the advance payment, invoice due dates, any additional work and cancellation terms are governed by the relevant quotation or agreement.

4. Event Delivery and Customer Cooperation

The Customer will provide accurate and complete information, and the cooperation required for proper preparation and delivery of the event, in good time. This includes, in particular, access to the venue, contact persons, technical requirements, participant information and any permits for which the Customer is responsible. Changes to the scope, date or conditions of the event after the quotation has been accepted may affect the price and schedule and will be addressed by written agreement between the parties.

5. Liability and Complaints

The Provider is responsible for properly providing the services within the scope of the accepted quotation or agreement. The Customer should report any defect or complaint without undue delay after discovering it, in particular through the Provider’s Czech Data Box (ID: 4i7ve27) or by another verifiable method, such as email to info@protechp.cz. The notice should describe the defect and the remedy requested. This does not affect any rights that cannot be contractually limited.

The Provider is not liable for delay or defects caused by the Customer’s failure to provide the necessary cooperation, inaccurate or incomplete information, acts of third parties for whom the Provider is not responsible, or force majeure.

6. Intellectual Property and Event Photography

Copyright and other rights in materials created in connection with the event are governed by the relevant quotation, licence terms or agreement. The Customer may provide the Provider only with text, photographs, logos and other materials for which the Customer holds the necessary rights of use.

The Provider may use photographs or video recordings from an event in its portfolio, website, social media or other promotional materials only on the basis of a prior written agreement and provided that the necessary copyright permissions and consents from identifiable individuals have been secured. This provision does not, by itself, constitute an individual’s consent to the capture or distribution of their likeness.

7. Force Majeure

Neither party is liable for delay or failure to perform caused by an extraordinary, unforeseeable and unavoidable obstacle beyond its control, such as a natural event, epidemic, infrastructure failure or binding action by a public authority. The affected party will notify the other without undue delay, and both parties will seek to agree on an alternative solution.

8. Personal Data Protection

Information about the processing of personal data is provided in our Privacy Policy.

9. Alternative Dispute Resolution for Consumers

If the Customer is a Consumer and a consumer dispute arising from a service agreement between the Customer and the Provider cannot be resolved by mutual agreement, the Consumer may submit a proposal for alternative dispute resolution to the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email: adr@coi.gov.cz, website: coi.gov.cz/informace-o-adr.

10. Final Provisions

Legal relationships not governed by these Terms are subject to the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code. The version of the Terms referenced by the quotation or agreement entered into with the Customer applies to the specific engagement. A later published amendment does not change an agreement already concluded unless the parties agree otherwise.